A Complimentary Gift
Greeting Card | Letterpress
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Heaven In Earth Frequently Asked Questions
Heaven in Earth is an Australian homewares and lifestyle brand offering curated kitchenware, gifting and natural products for considered living. Below are answers to common questions about shipping, orders, returns, product care and wholesale trade accounts across Australia and New Zealand.
Shipping & Delivery
We ship throughout Australia and New Zealand (wholesale only). Shipping rates and delivery times are calculated at checkout based on location and product size.
Standard Australian delivery typically arrives within 3–7 business days. New Zealand deliveries generally arrive within 5–10 business days depending on customs clearance.
No. However, if you would like to pay the extra cost for express shipping, please call the warehouse.
Orders & Payments
Orders can be amended within a short window after purchase. Please contact us immediately with your order number for assistance.
We accept Visa, Mastercard, AMEX, PayPal, Afterpay and Shop Pay. All transactions are securely processed.
Yes. You will receive confirmation and tracking details once your order has been dispatched.
Returns & Exchanges
We offer returns within 30 days for unused products in original condition. Full details are available on our Returns page.
Please contact the warehouse via email info@heaveninearth.com.au with your request
Product Care & Materials
Our collections feature natural materials including wood, ceramics, cotton, linen and European-crafted natural fibres selected for longevity and quality.
We recommend gentle washing, air drying and following individual product care instructions provided on each product page.
Wholesale & Trade Accounts
We partner with independent boutiques, gift stores, garden centres and lifestyle retailers across Australia and New Zealand.
Complete the Heaven in Earth wholesale application form. Applications are reviewed within 1–3 business days.
Wholesale application.
Minimum order requirements are outlined within the wholesale portal once your account has been approved.
Still Have Questions?
If you require further assistance regarding orders, shipping or wholesale enquiries, please contact our team.